"We have succeeded because as we grow, we have retained our local identity but utilised our corporate national strength, which has enabled us to maintain the highest levels of service expected by our customers." Alistair Macdonald - Managing Director
Donald Murray Paper has been operating for over 40 years with the same overall business philosophy that was founded on day one - to provide customers, both small and large, with outstanding service from the widest choice of trusted paper and board qualities stocked locally.
We constantly strive to improve our service to customers and invest heavily in stock, supporting systems and processes to ensure we fulfil our service promise. We now hold in-depth stocks in 5 warehouses strategically situated to be close to our customers. We deliver orders within 24 hours by default, and increasingly on the same day – this is what we do day in, day out. It’s the way we have always operated and nothing distracts us from this.
Our business has grown dramatically over the years, in 1970 we held 500 tonnes of stock and 10 reams was a big order – today we hold 5,500 tonnes of stock - we still enjoy supplying 10 ream orders and now we think nothing of delivering 10 tonne orders the same day, but we have never forgotten what makes our business tick.
It’s people who make our philosophy a reality, local people, all with a shared passion for paper and an unflinching desire to deliver the ultimate in service for customers. Each of our strategically located sales, stock and distribution centres in Glasgow, Edinburgh, Aberdeen, Belfast, Bristol, and Tyne & Wear is staffed by local people – local hands on management and local sales and distribution staff - who together are an enthusiastic and friendly team who take the time to understand their customers needs.
With their extensive product knowledge and a logistics infrastructure second to none, they’re always ready to offer a prompt and efficient response… no matter what the challenge. Because we maintain in-depth stocks throughout the region, orders are delivered within 24 hours at worst and increasingly on a same day basis.